Managing Customer Expectations in the Digital Age

Expectations of 24/7 availability.
• Have a open and close period indication on your digital page
• Set up a WhatsApp for Business
• Constantly check that the phone numbers and email addresses are up to date.
• Changes are happening every day at the speed of light and customers are constantly comparing.
• Be open to new things, your customers are setting the pace and you have to keep up.
• NEVER EVER promise what you cannot deliver!!!
• Expect customers to share their good and bad experiences and prepare on how to professionally respond to the negative ones.
• Don’t send a message you would not be proud of.


Thank you @Cletus_Igbe1


You are welcome.



Thank you.